Payer Contracting and Credentialing

Education and Seminars

Ask about payer contracting and credentialing education webinars of the sessions below or custom workshops and training on a variety of payer contracting and credentialing topics. Sessions can be as short as one hour or as long as a day or two.

payer contracting and credentialing

Available Training Seminar and Webinar Topics

Payer Contracting: Assessment and Renegotiation Process Overview

TYPICAL LENGTH: Best if 90 or more minutes. An abbreviated session can be done in 60 or 75 minutes.

This fast paced session will walk you through the entire process of gathering, assessing and negotiating your payer agreements. Ms Noyes spent 18 year on the payer side of the industry negotiating from the other side of the table and will share her candid perspective on how to organize your information in useful formats, determine when and how to initiate a negotiation, model offers and test counteroffers and touch upon some language in agreements that you need to negotiate or manage to the practice’s advantage.

 

  • Gathering current contracts and rates
  • Determining which contracts to tackle first and when
  • Sending renegotiation notice
  • Modeling and analyzing offer impact
  • Identifying and managing contract provisions that need attention

Payer Contracts Assessment & Renegotiation: Getting Started

TYPICAL LENGTH: 60 to 75 minutes

You know your payer contracts are the basis of your practice’s revenue but finding the agreements, addenda and rates and then inventorying this information can be daunting.  Attend this session and learn how to push through the first steps toward getting you payer contracts in order and determining which ones and when they can be tackled.

 

  • Gather your current contracts and rates
  • Determine which contracts to tackle first
  • Create a timeline for each negotiation
  • Send notice to renegotiate

Analyzing a Payer Offer and Modeling Counter Offers

TYPICAL LENGTH: 45 to 60 minutes

Once identify what payers’ rates are needing the most improvement and when/how you can approach them, you get a payer to the table to negotiate…but then what do you do when they say…”we are not negotiating at this time,” or “what did you have in mind?” Don’t blow the opportunity to achieve your improvement goals by using less than adequate data or analysis.  This session walks you through how to create an offer and evaluate a counter offer based on tried and true methods so that you are confident that both the aggregate improvement and the code specific impact are figures you and your doctors can live with.

 

  • Identify through analysis which payers need the most renegotiation attention
  • Determine needed improvement
  • Create/Evaluate/Counter offer

LANGUAGE DEAL BREAKERS IN PAYER CONTRACTS: How to Identify, Manage and/or Negotiate Them

TYPICAL LENGTH: 60 to 90 minutes

So many times a contract gets renegotiated on rates alone.  Lurking in the agreement are a number of terms that can cause a practice administrative and financial nightmares.  Know which state laws that can help and hurt you in negotiating these terms, understand the impact of fully insured vs self-funded plans that are accessing your payer and network agreements, find out what happens if you merge with another practice, how fast you have to submit or how fast they have to pay, how a payer can change your rates, products and other terms without your signature, how silence in an agreement on a particular issue can be detrimental …and much more!

 

  • Identify provisions in a payer/network agreement that need your attention
  • Determine how to manage provisions that payers refuse to change
  • Propose more favorable alternative language to the payers/networks 

Payer Credentialing and Product Participation: Avoiding Related Denials

TYPICAL LENGTH:  60 minutes

Practices are often unaware of the credentialing and linking status of their providers to its payer contracts and the need to be specifically linked to the various products and programs (HMO, PPO, Medicare Advantage, Exchange, Medicaid Replacements, etc) included in or excluded from those contracts.  Let this speaker, who used to handle the contracting and credentialing on the payer side for over 180,000 providers, share how you can assess the status of your providers’ credentialing and the products to which each is linked, so that you can address and correct errors and omissions that will avoid denials for non-par status and enhance your denials management efforts.

 

  • Research current contracting, credentialing, and “par” status of the practice and each provider, with each payer and the products they offer in the market
  • Rectify the gaps discovered in the research
  • Determine if Group or Individual Agreements…and how to move to Group to simplify management and linking of new providers through the credentialing process
  • Create a maintenance plan for the future for credentialing and re-credentialing

Considerations Before Walking Away from a Payer/Network Agreement… and How To Do It

TYPICAL LENGTH: 60 minutes

It’s scary, but sometimes the best course of action with a payer or network is to not participate any more with either all of a payer’s products or a specific product. Explore the many factors a practice should consider before making the decision, among them the financial impact, the laws that apply, confidentiality clauses, the population that will be affected and more. And then if you decide it is in your best interest to walk, discover how to you manage and properly initiate the process and minimize the havoc that such a decision can cause for the practice and your patients. Many states have member notice requirements and/or continuity of care laws that will dictate some of the steps you will need to take. Communicate with your patients on their options to continue or transfer to other providers. And brief your staff  on how to handle calls, scheduling, and claims, including payers that send claims payments directly to the patients.

 

  • Discover what factors should be considered before walking
  • Initiate the process and manage timelines
  • Ensure compliance with contracts and laws
  • Minimize havoc for patients and practice

Weird Stuff in Payer Agreements, Why It’s In There, and what To Do About It

TYPICAL LENGTH:  60–90 minutes

In addition to a quick recap of a few key provisions about which you should always be aware in your payer agreements, such as the rate exhibit, amendments, term and termination and included products, this session will identify some provisions that you might not realize are in there, some of them quite new to agreements. Among them are assignment, merger and acquisitions, notice requirements, excluded services and more. We will cover what impact they can have on your practice, how state and federal laws may impact these, how they sometimes are related to other provisions and how you can either negotiate new language or manage what a payer won’t change.

 

  • Identify the usual suspects as well as unusual, vague or obscure contract provisions that can be detrimental
  • Identify provisions and laws that may intertwine, supersede each other, or that are absent but implied
  • Determine the adverse impact of these provisions
  • Outline ways to improve or manage contract language

Bundled Payments: Think Like A Payer As You Build Your Program

TYPICAL LENGTH:  60–90 minutes

While Medicare already has some bundled payments programs underway, commercial payers also have an interest in working with providers who can package the full spectrum of care for a fixed price for certain high cost procedures and diagnosis… from pre-admission testing, diagnostics, anesthesia, facility (hospital/ASC/Rehab), surgeon, physical therapy, drugs and more. This session provides a broad overview of the structure options, benefits and challenges of these programs. Just a few of the topics covered are how to submit a claim when several TINs are included in the spectrum, how does this work with copays that a member has for specific services, who is the “bundler” or “convener” and who is a partner in the spectrum, who bears the risk if the costs exceed the fixed payment, what if the patient has other conditions that make them too unpredictable for a guaranteed price?… and more.

 

  • Define the services and timeline to include in bundled payment program
  • Understand the scope of the financial risk the “bundler” is taking on
  • Grasp the practical issues surrounding claims submission and payment disbursement to bundle parties

Presenter

Meet Penny Noyes

Penny Noyes

President & CEO

Penny Noyes brings four decades of healthcare-related experience to medical practices on both the payer/MCO and provider sides of the industry.

Could your practice benefit from an in-depth look at your contracts and credentialing?

Watch this short video to learn how HBN can help you do that.

Request information about training

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